In a world of complexity and lack of loyalty, customer-centricity
is a differentiator in winning and retaining clients.
Our Customer Experience Program will give you that edge.
HOW DO YOUR CUSTOMERS EXPERIENCE YOU?
Customers are vital for any organisation. Your ability to understand their needs and build meaningful connections has a huge impact on your bottom line.
Well-planned and executed customer experiences lead to thriving businesses, while ineffective ones damage reputation, market share, and overall performance. In today's competitive landscape, understanding your client's needs and implementing strategies for success is more critical than ever.
UNLOCK THE POWER TO OPTIMISE CUSTOMER EXPERIENCES WITH PROTOTIPE AND LEX360
We help our clients improve how they build relationships, provide seamless customer experiences, and grow their business. With our facilitated approach, you'll gain valuable insights into your clients evolving needs and produce practical strategies that deliver an optimal customer experience. Through our customer-centric and design-led thinking process, we empower your business with the transformative mindset and tools to create a profitable future.
We enable you to see your world through your client's eyes and use design-led thinking to develop your strategy for winning customer experiences.
Through a combination of creative facilitation, operational excellence and strategic application, we assist you in defining and implementing a path to success, including; behavioural change, workstreams, processes, and milestones for optimal growth. We work with you every step of the way.
WHO WE ARE
We bring you two expert perspectives; design-led thinking and operational excellence, helping you realise the full potential of your organisation.
Want to find out more? We would love to talk!
Shaun helps organisations explore their biggest challenges through creative engagement, design-led strategies and tangible outcomes. Whether that's enabling behavioural change, building innovative solutions, or unlocking their potential.
With over twenty years of experience within leading branding agencies, having created his own product brand and harnessed innovative techniques like LEGO® SERIOUS PLAY®, he brings a different approach to problem-solving.
Founder of Prototipe
Founder of LEX360 a legal operations consultancy helping in-house teams and law firms deliver operational excellence. LEX360 has helped numerous GC’s and Heads of Legal Operations with hands on support and coaching in key areas such as function purpose, people plan, process mapping, technology optimisation and supply chain excellence. Law firm engagements have delivered tangible results on legal operations, managed service and client service delivery.